Privacy Policy

1. Introduction

Luxe Property ("we", "our", or "us") operates the website and services at luxepropertiesgh.cloud. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform. Please read it carefully.

2. Information we collect

We may collect information that you provide directly or that we obtain when you use our services:

• Account information: name, email address, phone number, and password (or sign-in via Google).
• Property and tenancy data: property details, unit information, lease terms, tenant details, and related records that you or your organization enter.
• Payment and transaction data: rent amounts, payment history, and related financial information you record in the platform.
• Usage data: how you use the site (e.g. pages visited, actions taken) to improve our services.
• Device and browser information: IP address, browser type, and device type when you access our services.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain our property management services.
• Authenticate you and manage your account and roles (e.g. manager, tenant).
• Process and display property listings, viewings, maintenance requests, and payments.
• Send you service-related messages (e.g. password reset, important updates).
• Improve our platform, fix issues, and understand how the service is used.
• Comply with applicable laws and protect our rights and the security of our users.

4. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences (e.g. theme), and to improve the performance and security of our site. You can control cookies through your browser settings; disabling them may limit some features.

5. Data security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Passwords are hashed; sensitive actions use secure sessions. We do not store full payment card numbers on our servers when processing payments through the platform.

6. Sharing and disclosure

We do not sell your personal information. We may share data only in these cases:

• Within your organization: other users in the same company (e.g. property managers) may see data relevant to their role.
• Service providers: with trusted providers who help us host, operate, or support the service (under strict confidentiality).
• Sign-in with Google: if you use Google to log in, Google may receive and process data per their own privacy policy.
• Legal: when required by law or to protect our rights, safety, or property.

7. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. You can update your account details in the app; for other requests or questions about your data, please contact us using the details below.

8. Data retention

We retain your information for as long as your account is active or as needed to provide the service, resolve disputes, and comply with legal obligations. When you delete your account or request deletion, we will remove or anonymize your data in line with our policies and the law.

9. Children

Our services are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the service after changes means you accept the updated policy.

11. Contact us

For privacy-related questions, requests, or complaints, please contact us at the email or address provided on our website (luxepropertiesgh.cloud) or through the contact options in the app.